Community Action Book Club – Selection for December 2013 – Switch: How to Change Things When Change is Hard by Chip and Dan Heath is accompanied by a Reader’s Guide and Switch for Organizations: The Workbook.
This paper highlights the unique qualities of Community Action service delivery and outcomes. It also demonstrates how the success of the network can be shared through data and narratives. Network discussion will continue August – September. Pilot testing of any proposed changes will occur October – January 2014. A final white paper will be released in February 2014.
Working Hard, Working Well: A Practical Guide to Performance Management is useful guide for those who are interested in understanding performance management, those who want to learn how to develop performance-management systems, and those who are looking for practical knowledge about how to implement such systems in order to “manage to outcomes” as Mario Morino points out in his book Leap of Reason.
Tools You Can Use! Leap of Reason: Managing to Outcomes in an Era of Scarcity – In this era of scarcity, it is no longer good enough for organizations to show that they’re meeting real needs; they need to show they’re making a real difference.
Access to recording and related resources for the webinar on Pathways to Excellence in Community Action.