A National Resource to Support Excellence in Community Action

March 2021 Newsletter – MCAP

Maryland Community Action Partnership
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MCAP News – March 2021
See newsletter for the full story on each of these items

Quote for the Month

Good health is a duty to yourself, to your contemporaries, to your inheritors, to the progress of the world.
Gwendolyn Brooks

CAA Success

Commitment through Crisis: Maryland Community Action Agencies Respond to COVID-19
In the face of the COVID-19 pandemic, Community Action Agencies across Maryland showed a remarkable ability to adapt and remain resilient during the pandemic by finding new ways to support families and staff.  Even when physical doors were temporarily closed, Community Action Agencies remained open to ensure the wellbeing of every Marylander.  This short video presents exactly how Community Action Agencies answered the call when their communities needed them like never before.

View video

Successful 2021 Community Action Day

Last month's Community Action Day was a great success! This was MCAP's first virtual Community Action Day in Annapolis. Agencies across the state came together with Maryland legislators to share and discuss priorities that help lift families out of poverty and toward economic security. During the event we highlighted our impact in the community and our legislative priorities for the year as we advocated on behalf of the vulnerable populations we serve.

MCAP 2021 Legislative Priorities

MCAP Events
  • Two New Master E-Courses: Community Needs Assessment & Coaching the Whole Family Approach
  • COVID19, Anxiety and Self Care (webinar), March 22
  • MCAP Community Action Month Conference, May 26-27
Network News
Tips & Tools

Establishing a Customer Focused Approach to Community Action Agency Services: A Guide to Customer Satisfaction
The national Community Action Partnership has issued a new guide to “creating a culture of customer satisfaction, establishing a customer satisfaction system, as well as collecting and analyzing customer satisfaction data.”  This document “provides tips and suggestions for implementing a customer satisfaction system in a community action agency.”  It covers both “the process of establishing and implementing a customer satisfaction system, as well as real world examples of customer feedback processes and procedures,” ranging from “simple paper/postcard or scantron surveys to more elaborate on-line or telephone survey approaches.”

Getting Your Message Across with the Effective Communications Checklist
The COVID-19 pandemic has made written communication even more important.  The checklist from MDRC incorporates principles of behavioral science to help organizations assess their current communications and get their point across more effectively.

Worthwhile Webinars

www.maryland-cap.org

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