Massachusetts Association for Community Action
No Wrong Door: Service Integration 101
October 24th in Hatfield, MA
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Event details and registration
No Wrong Door: Service Integration 101
Target Audience: Executive, leadership, planning, and other staff interested in or beginning to implement a service integration model at their CAA
Cost: $50 for staff of Community Action Agencies, $60 for non-CAA staff
Description
Interested in or in the early stages of implementing a service integration model to deliver your organization's services? Learn more about this "no wrong door" approach to serving people in need and advancing your mission! Agenda highlights include:
- What is a service integration model and how does it differ from your current process?
- Terms used in connection with an integrated service model: Service Integration, Bundled Services, Coordinated Case Management, Front Door, No Wrong Door
- Steps in implementing a service integration model
- Culture change: coming together toward a common goal, understanding the "why"
- Staff buy-in: champions, leadership Team
- Staff training: process training, other programs, data collection
- Communication: internal and external
- Assessing staff capacity, roles and responsibilities
- Agency common intake and client-centered assessment
- When a client becomes a client
- Referral process: internal and external
- Case management and integrated services
- Data collection, reporting and analysis
- Common challenges including multiple databases
- Managing resources to support an integrated model
Presenters
Representatives of CAAs currently implementing a service integration model; facilitated by Kathleen McDermott, KJ McDermott Consulting, former ED of Montachusett Opportunity Council Inc., facilitator of MASSCAP Service Integration Community of Practice
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