A National Resource to Support Excellence in Community Action

Customer Service with Conversational Intake – MASSCAP Training Center

Massachusetts Association for Community Action

Customer Service with Conversational Intake

April 29 in Lowell, MA

MASSCAP Training Center

Customer Service with Conversational Intake

Don't miss this highly demanded training on customer service and using a conversational approach to get the information you need to best help your customers.  Topics covered may include what is customer service, who are your customers, communication standards, greeting customers in person and on the phone, listening techniques, and the importance of body language.

This session will help direct service staff develop skills and practice techniques to provide excellent, compassionate customer service.  We will also address best practices for collecting demographic and other information from your customers, critical for reporting to funders and for understanding the audience and true impact of your organization's work.

Target Audience: Direct service staff

Presenter: Suzy Kratzig is Senior Manager of Business Services at JVS Boston, one of the largest and most impactful workforce development organizations in New England. JVS empowers individuals from diverse communities to find employment and build careers, while partnering with employers to hire, develop, and retain productive workforces.


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