A National Resource to Support Excellence in Community Action

NCCA Case Management Webinar: Valuing Customers and Their Satisfaction (June 30)

North Carolina Community Action Association

Valuing Customers and Their Satisfaction

June 30 from 11:00 AM - 12:00 PM

NCCAA Member Price: $49.95

Register Now!

Organizational Standards require maximum feasible participation of customers from the community assessment to exit from agency services.  Many successful organizations are very clear about the value they deliver; however, they often do not understand that same value from the perspective of the customer.  For quality services to achieve results, organizations must systematically obtain, analyze and report customer satisfaction data for continuous improvement purposes.  This session will unveil techniques that can be deployed to capture customer values and customer satisfaction with services for organizational and customer growth, development and change.

This webinar will be presented by John W. Edwards, Jr. MPA, CCAP, NCRT, CLC, Principal Consultant for the The Edwards Group Florida, Inc. (TEGF).


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