A National Resource to Support Excellence in Community Action

Webinar Recording: Involving People Served in Program Decision-Making

Expertise Exchange:
How to Involve People Served in Program Decision-making,
and How to Know if it's Successful

Listen to webinar recording

Thursday, January 16, 2014 from 3:00 – 4:30 PM EST

Webinar Details

Most of us recognize that it is important to listen to the people we serve, but how many of us have been able to make it more than a feel-good phrase or reference to token satisfaction surveys?

In this webinar, we address the potential benefits of involving clients or program participants, how to put in place a formal process for gathering their input, as well as ways of involving them in more extensive ways.  We will discuss questions related to the best ways of involving different populations, how to make it an affordable and integral part of program operations, how to avoid overburdening people with requests for feedback, and how to know whether efforts are successful.


See speaker bios

David Bonbright, CEO, Keystone Accountability

Megan Fetter, Director of Resident Engagement, John H. Boner Community Center

Teresa Derrick-Mills, Research Associate, Urban Institute

Moderator: Ingvild Bjornvold, Director, Strategic Initiatives, Social Solutions


PerformWell is a collaborative effort initiated by Urban Institute, Child Trends, and Social Solutions.  PerformWell provides measurement tools and practical knowledge that human services professionals can use to manage their programs’ day-to-day performance. Information in PerformWell leverages research-based findings that have been synthesized and simplified by experts in the field. By providing information and tools to measure program quality and outcomes, PerformWell helps human services practitioners deliver more effective social programs.

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