Maine Community Action Association
First Call to Last Call is a one-year evaluation and manual of Penquis Community Action’s Intensive Case Management Program and Western Maine Community Action’s On Call Program as tools for increasing benefit access for people in western and central Maine. The report is a compilation of program and community descriptions, program manuals and program evaluations.
The intent of providing these documents is to allow interested agencies to make informed decisions about the approach they use to increase benefit access based on the experiences of Penquis CAP and Western Maine Community Action. The information is presented in this order so that readers can first understand the environment of the community where the agency operates as well as the demographics of program clients, and then gather information about how the program was operationalized. Lastly, this document offers readers an opportunity to connect the services offered through these programs to community, client, and agency outcomes.